Man with Van Addington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Addington provides removal, transportation, delivery and related services. By making a booking, confirming a quotation or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company making the booking or on whose behalf a booking is made.

We, Us, Our means Man with Van Addington as the provider of the services.

Services means any removal, man and van, transport, delivery, loading, unloading, packing, or related services that we agree to provide.

Goods means the items and property that we are asked to move, transport, handle, store or otherwise deal with.

Order means the agreed booking for services, including the date, time, locations, and any special requirements confirmed by us.

Scope of Services

We provide man and van and removal services within Addington and surrounding areas, as well as to and from other locations as agreed at the time of booking. The exact scope of the services is set out in the quotation and confirmed order.

Unless explicitly included in writing, our services do not cover disconnection or reconnection of appliances, dismantling or reassembly of furniture, or specialist handling of items requiring particular qualifications or certifications. Any additional services may be provided at our discretion and may be subject to extra charges.

Booking Process

Bookings can be made by providing us with the required information about the service you need, including addresses, access details, approximate inventory and preferred date and time. We may provide an estimated quotation based on the information you supply.

A booking is only confirmed once we issue a confirmation of the order, which may include the agreed rate, estimated duration, and any specific terms relating to your move. By confirming the booking, you warrant that all information provided is complete and accurate to the best of your knowledge.

You are responsible for informing us as soon as possible of any changes that may affect the service, including changes to access, parking, volume of goods, or timing. We may revise the quotation or the service details where changes are significant or materially affect the time or resources required.

Our Charges and Pricing

Charges may be based on hourly rates, fixed prices, or a combination of both, as confirmed in your quotation and order. Our pricing will generally take into account factors such as travel distance, number of operatives, size of vehicle, anticipated duration, and any special requirements.

We may apply additional charges for, but not limited to, waiting time, delays caused by circumstances beyond our control, additional goods not originally declared, extra journeys requested, poor access, or the need for additional labour. Where possible we will inform you in advance if additional charges are likely to apply.

All prices are quoted in pounds sterling. If applicable, any taxes, tolls, congestion or clean air charges, parking charges or similar fees incurred in the course of providing the service may be added to the final bill unless specifically stated as included.

Payments and Deposits

We may require a deposit or advance payment to secure your booking. The amount and due date for any deposit will be confirmed at the time of booking. If a deposit is requested and not paid within the required timeframe, we may release the booking slot to other customers.

Unless agreed otherwise, payment of the balance is due on completion of the service on the same day. We may accept various payment methods, which will be confirmed during the booking process. You agree to ensure that payment is available and can be made immediately on completion.

If payment is not made when due, we reserve the right to charge interest on overdue amounts and to recover all reasonable costs associated with collecting late payments. We may refuse to unload or complete the delivery of goods until full payment has been received, subject to applicable law.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice. The amount of notice required and any resulting charges depend on how close to the service date the cancellation is made.

If you cancel more than a reasonable period in advance of the scheduled service time, any deposit paid may be refunded or partially refunded at our discretion. If you cancel on the day of the service, the deposit may be retained and additional cancellation charges may apply to cover our costs and loss of business.

Significant amendments to the booking, such as change of date, time, or locations, are subject to availability and may involve revised pricing. We will inform you of any change in price before applying it. If we cannot accommodate your requested amendments, the original booking and any applicable cancellation terms will continue to apply.

We reserve the right to cancel or re-schedule a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases we will attempt to notify you as soon as reasonably possible and to offer an alternative date or a refund of any deposit paid, as appropriate.

Customer Responsibilities

You are responsible for ensuring that your goods are properly packed and ready for transport, unless we have expressly agreed to provide packing services. Fragile items should be clearly marked and suitably protected. We will not be liable for damage caused by inadequate or unsuitable packing where we did not perform the packing.

You must ensure that there is adequate access and parking at both the collection and delivery addresses, and that any necessary permits or authorisations are arranged in advance. You are responsible for any parking fines or penalties incurred due to a lack of appropriate arrangements or instructions.

You must be present, or ensure that a responsible adult authorised by you is present, at the collection and delivery addresses to supervise and sign off the work. If no one is available to grant access or to accept delivery at the allocated time, waiting time charges or re-delivery fees may apply.

You are responsible for checking that nothing is left behind at the collection address and that all goods have been delivered at the destination. We do not accept responsibility for items left unattended, hidden, or not declared to our operatives.

Items We Do Not Carry

We do not carry or handle certain items, including but not limited to:

Explosives, weapons, ammunition, flammable or hazardous substances, illegal goods, drugs, or items that may pose a risk to health and safety.

Perishable, live, or temperature-sensitive goods including plants, food, or animals, unless specifically agreed in writing.

Valuables such as cash, jewellery, important documents, antiques, works of art or items of exceptional value, unless expressly agreed and declared in advance.

If prohibited or undeclared items are included in your goods without our knowledge, we will not be liable for any loss, damage, delay or consequences arising from such inclusion, and you will be responsible for any fines, claims or expenses we incur as a result.

Waste, Rubbish and Disposal Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection company and will only remove items that fall within the scope of lawful transport and disposal as part of a removal service.

We will not remove household rubbish, builder's waste, hazardous waste, or items that must be handled by licensed waste carriers, unless we have expressly agreed to do so in compliance with the relevant regulations. You must not request or permit our staff to dispose of waste unlawfully, including fly-tipping or dumping.

If you request removal and disposal of items, we will make clear whether this service is available, what charges apply, and how items will be handled. You are responsible for ensuring that any items you ask us to dispose of may legally be disposed of and are not classed as hazardous without being declared as such.

Any breach of waste or disposal regulations resulting from your instructions or concealment of the nature of items will be your sole responsibility. You agree to indemnify us against any costs, penalties or claims arising from improper disposal that occurs as a result of your actions or omissions.

Liability and Limitations

We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods or property is subject to the limitations set out in these Terms and Conditions.

We will not be liable for loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of nature, severe weather, traffic congestion, road closures, strikes, or third-party actions. We will also not be liable for normal wear and tear, or for pre-existing defects in items or property.

Our liability for direct loss or damage to goods while in our care will, where established, be limited to a reasonable amount having regard to the age, condition and value of the goods, and will not exceed the value of the specific item or items affected. We may request evidence of value before considering any claim.

We do not accept liability for loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss. Any time estimates given are provided as guidance only and are not guaranteed; we shall not be liable for loss or expense arising from delays, unless a specific delivery time guarantee has been agreed in writing.

You must inspect your goods and property as soon as reasonably possible on completion of the service and notify us promptly of any alleged loss or damage. Any claim must be made within a reasonable period after completion; we may not consider claims made after an extended delay unless you can show that you could not reasonably have discovered the issue earlier.

Insurance

We may carry standard public liability or goods in transit cover appropriate to our operations. The existence of any such cover does not increase or extend our contractual liability beyond that set out in these Terms and Conditions.

You are strongly advised to consider arranging your own insurance cover for high-value or particularly fragile items, and for any additional protection you may require. If you request us to rely on a particular insurance policy, this must be agreed in writing before the move.

Access, Property and Damage

You are responsible for ensuring that the property at both collection and delivery addresses is prepared for the move, including protecting floors, walls and fixtures where necessary. While we will take reasonable care, minor marks or scuffs can sometimes occur in tight spaces or difficult access conditions.

We are not responsible for damage to property where it is caused by inadequate protection, poor access, or the requirement to move large or heavy items through narrow or awkward spaces at your request. If we advise that an item is too large or unsuitable to be moved through a particular route and you insist that we proceed, any resulting damage will be at your risk.

Data Protection and Privacy

We will use the personal information you provide only for the purposes of managing your booking, providing the services, handling payments, and, where applicable, managing any queries or claims. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to deliver the services or where required by law.

Complaints and Disputes

If you are unhappy with any aspect of our service, you should raise this with us as soon as possible so that we can seek to resolve the matter. We aim to handle complaints fairly and promptly. Providing full details, including dates, addresses, and photographs where relevant, will help us investigate effectively.

In the event of a dispute that cannot be resolved directly between us, both parties agree to consider reasonable methods of alternative dispute resolution before commencing any legal proceedings, where appropriate.

Governing Law and Jurisdiction

These Terms and Conditions, and any agreement between you and us arising from them, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute, claim or matter arising out of or in connection with the services provided or these Terms and Conditions.

Variations and Entire Agreement

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your order. Any changes will take effect when published on our legal or service information pages or otherwise brought to your attention.

These Terms and Conditions, together with any written quotation and confirmation of order, constitute the entire agreement between you and us in relation to the services. No verbal statement or representation shall alter or override these terms unless confirmed by us in writing.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Acceptance of Terms

By making a booking, paying a deposit, or allowing our team to commence work, you confirm that you have read, understood and accepted these Terms and Conditions on your own behalf and on behalf of any other person or party with an interest in the goods or the services provided.