Man with Van Addington Privacy Policy
This Privacy Policy explains how Man with Van Addington collects, uses, stores and protects personal data relating to our customers in the Addington area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Addington in the Addington area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise use our services. It applies to personal data collected via phone, text, online enquiry forms, written correspondence, or any other method of communication used to arrange or deliver our services.
Data Controller
For the purposes of data protection law, Man with Van Addington is the data controller in respect of the personal data we collect and use about you. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, collection and delivery addresses, and preferred contact details. Booking and service details, such as requested dates and times, property access details, descriptions of items to be moved, and any specific instructions you provide. Communication records, such as details of enquiries, quotes, complaints and feedback, and any relevant correspondence. Payment-related information, such as records of payments made and payment method used. We do not store full payment card details and only retain transactional records that are required for accounting and legal purposes. Technical and usage information, where applicable, such as date and time of enquiries, how you found our service, and basic information about how you interact with our communications.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote or make a booking. This may be by telephone, text, online forms, written communication, or in person. We may also receive personal data indirectly when another individual books our services on your behalf, such as a friend, family member, landlord, estate agent or business contact. In such cases, we will treat the data in accordance with this Privacy Policy.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:
Contract: We process your data to take steps at your request before entering into a contract, and to perform a contract for removal and transportation services. Legitimate interests: We may process your data to manage our business, respond to enquiries, improve our services, prevent fraud, and handle complaints, where these interests are not overridden by your rights and freedoms. Legal obligations: We process certain data to comply with legal and regulatory obligations, including record-keeping, tax and accounting requirements, and responding to lawful requests from authorities. Consent: In limited situations, we may ask for your consent, for example, to use your details for specific marketing communications. Where consent is relied upon, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services, including arranging and carrying out transportation, removals, and related services you request. To communicate with you about your enquiry or booking, including confirmations, changes, and service updates. To prepare and provide quotes and invoices, and to process payments. To manage customer relationships, handle feedback, resolve complaints, and provide after-service support. To manage and improve our operations, including scheduling, staff assignment, and quality control. To comply with legal, regulatory, and accounting requirements.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties who act as data processors on our behalf, or as separate data controllers where necessary. These may include:
Service providers who support our business operations, such as accounting and bookkeeping services, information technology and system support, cloud or data storage providers, and communication services. Payment and financial service providers that process transactions and help prevent fraud. Professional advisers, such as legal or insurance advisers, where needed to protect our rights or comply with legal obligations. Public authorities or law enforcement agencies, where we are required by law to disclose information.
Where we use third party service providers as data processors, they are only permitted to process your personal data according to our instructions and for the purposes we specify, and they are required to keep your data secure and confidential.
International Data Transfers
Where any of our third party service providers or their systems are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data is adequately protected in accordance with applicable data protection law. This may include using standard contractual clauses or other safeguards recognised by law.
Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide the services you requested, to maintain business records, and to comply with legal and regulatory requirements.
In general, enquiry and booking records, including invoices and associated contact details, are retained for a period consistent with legal time limits for tax, accounting, and contract claims. Where your data is no longer required, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for their role, using secure storage methods, and maintaining procedures designed to reduce the risk of unauthorised use or disclosure.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. Subject to applicable conditions and legal limitations, you may have the right to:
Access your personal data and receive a copy of the data we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data, where there is no longer a valid reason for us to keep it. Object to the processing of your personal data, in particular where processing is based on legitimate interests. Request restriction of processing of your personal data in certain circumstances. Request the transfer of your personal data to you or to another organisation, where technically feasible. Withdraw consent where we rely on your consent for specific processing, without affecting the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns directly.
Marketing Communications
We may, from time to time, use your contact details to provide you with information about our services that may be of interest to you. We will only do this where we are permitted by law, for example where we have your consent or where you are an existing customer and the law allows us to contact you about similar services.
You can opt out of marketing communications at any time by following any unsubscribe instructions provided in the communication, or by contacting us to request that we stop such communications.
Children
Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age of 18 except where necessary to provide services requested by an adult customer. If we discover that we hold personal data about a child that was collected without appropriate consent or lawful basis, we will take steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your booking correspondence.
