Terms and Conditions for Man With Van Addington

These Terms and Conditions set out the basis on which Man With Van Addington provides removal, transport, delivery, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and efficient for both parties. Throughout these terms, references to we, us, and our mean Man With Van Addington, and references to you or the customer mean the person or business requesting the service.

These conditions apply to domestic and commercial moves, single-item transport, office relocations, storage transfers, and similar vehicle-and-man services. They should be read together with any written quotation, booking confirmation, inventory, or special instructions agreed before the service begins. If any part of a quotation conflicts with these terms, the quotation will take priority only for the specific point that conflicts. All other provisions remain in force. We may update these terms from time to time, and the version applicable to your booking will be the one in effect when the booking is accepted.

By using our service, you confirm that you are authorised to enter into the agreement, that any information you provide is accurate, and that the collection and delivery details are correct. You also confirm that you have read and understood these terms, including the sections on payment, cancellation, liability, and waste handling. It is your responsibility to disclose any special circumstances affecting access, parking, item weight, fragile goods, restricted access, or any other condition likely to affect the service.

Bookings may be made by telephone, email, online request form, or any other method we make available. A booking is not confirmed until we have accepted it, issued a confirmation, and, where required, received any deposit or advance payment. We reserve the right to decline a booking where the requested time, vehicle size, staff requirement, or service type cannot reasonably be met. The booking confirmation will normally set out the date, estimated duration, service description, pricing basis, and any assumptions relied upon in providing the quote.

It is your duty to ensure that all booking details are complete and correct. This includes collection and delivery addresses, contact names, access information, floor levels, parking constraints, item lists, and any known handling difficulties. Any change in the scope of work may affect the price, timing, and resources required. If we discover that the information supplied was incomplete or inaccurate, we may adjust the quotation, delay the job, refuse to carry out part of the work, or terminate the service if continuing would be unsafe or impractical.

We aim to arrive within the agreed time window, but all time estimates are approximate unless expressly stated otherwise. Delays may occur because of traffic, weather, road restrictions, prior jobs running over, or events beyond our control. If a delay becomes likely, we will make reasonable efforts to keep you informed. Likewise, where you are unable to provide access at the agreed time, we may charge waiting time, aborted visit fees, or additional labour costs if our team remains available on site.

Pricing will be based on the quotation provided, our standard rates, or a combination of both, depending on the service agreed. Unless stated otherwise, prices are exclusive of additional costs such as congestion, parking charges, tolls, ferries, storage, specialist equipment, dismantling, packaging materials, and disposal fees. If any extra service is requested on the day, or if the work proves more extensive than expected, the price may be revised to reflect the actual work carried out. Any revised charge will be explained as far as reasonably possible before proceeding.

Payment terms will be stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due immediately on completion of the service. We may require a deposit, full prepayment, or part payment in advance for certain jobs, particularly where the move is high-value, involves subcontracted resources, or is booked at short notice. Accepted payment methods may include bank transfer, card payment, or cash, depending on what has been arranged for the booking. We reserve the right to withhold further services or delivery until outstanding sums have been paid in full.

If payment is not made when due, we may charge reasonable late payment interest and recover any costs incurred in pursuing the debt, to the extent permitted by law. Any discount, promotional rate, or special agreement will apply only if the customer complies with the agreed payment timeline and service conditions. If an invoice is disputed, you must notify us promptly with the reasons for the dispute. You must still pay any undisputed portion on time while the matter is being reviewed.

You may cancel or amend a booking by notifying us as early as possible. Because vehicles, staff, and schedules are reserved in advance, cancellation charges may apply. If you cancel with very little notice, or on the day of the service, we may charge a percentage of the quoted price or the full booking fee, depending on the resources already committed. Any deposit paid may be retained to cover administrative loss, reserved time, and unrecoverable costs, subject to applicable consumer law.

We may cancel or reschedule a booking where there are circumstances beyond our reasonable control, where access is unsafe, where the customer has provided misleading information, or where the requested service would breach law or regulation. In such cases, we will seek to offer an alternative time where reasonably possible. If we must cancel and cannot provide a suitable alternative, any prepaid amount for the cancelled service will normally be refunded for the unused portion, excluding any lawful deduction for work already performed or costs already incurred.

Customers must ensure that items are ready for collection, adequately packed where packing is their responsibility, and clearly marked if there are fragile, valuable, or hazardous contents. You must obtain any necessary permissions for parking, building access, lift use, estate access, or on-street stopping where required. You are also responsible for ensuring that keys, codes, instructions, and recipient details are available in time for the service. Delays caused by missing information, unprepared goods, or denied access may result in additional charges.

We expect customers to remove or secure items that are not intended to be moved, to disconnect appliances where permitted and safe, and to ensure that any item needing specialist handling is identified in advance. Our team may refuse to handle goods that are excessively heavy, unsafe, dirty, contaminated, or likely to damage other property unless prior arrangements have been made. We may also decline to move items that are illegal, prohibited, hazardous, or inadequately packed, and we will not be liable for loss arising from such refusal.

Where the service includes dismantling, reassembly, or repositioning, we will take reasonable care, but we cannot guarantee that all items can be dismantled or reassembled without wear, hidden damage, or the need for specialist parts. Customers are responsible for keeping copies of any important documents, data, or digital files before the service begins. We do not accept responsibility for loss of undeclared valuables, cash, jewellery, confidential records, or irreplaceable items unless their carriage has been expressly agreed in writing.

Our liability is limited to losses directly caused by our negligence or breach of contract and only to the extent permitted by law. We are not liable for indirect, special, or consequential losses, including loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

The risk in goods generally passes to you once items are loaded, unless otherwise agreed in writing. We will take reasonable care in handling your belongings and property, using appropriate equipment and safe working practices. However, goods may be vulnerable to minor scuffs, scratches, or movement during transit, particularly where items are old, loose, poorly packed, or already damaged. If you believe an item is especially fragile or valuable, you should tell us in advance so that we can discuss the appropriate handling arrangements.

Any claim for loss or damage must be reported as soon as reasonably possible, and in any event within a reasonable period after completion of the service. You should provide clear details, photographs where available, and evidence of value or condition. We may inspect the affected item and any packaging before a claim is assessed. We will not accept responsibility for pre-existing defects, ordinary wear and tear, poor packing by the customer, or damage caused by hidden weaknesses, defective fixtures, or unavoidable movement in transit.

Where our insurance applies, any compensation will be subject to the policy terms, exclusions, excesses, and limits. We do not provide a guarantee that insurance will cover every possible loss, and it remains your responsibility to hold suitable cover for items of exceptional value if required. We may also decline to transport certain goods unless separate arrangements are made. If you request us to transport items beyond normal household effects, you should confirm whether extra cover or special handling is needed.

All waste removed as part of the service must be handled lawfully and in line with UK waste regulations. We will only remove, carry, or dispose of waste where it has been expressly agreed in advance or is clearly part of the booked service. The customer must be honest about the nature of the waste, including whether it contains general rubbish, bulky items, electrical goods, recyclable materials, construction debris, or any materials that may be classed as controlled, hazardous, or special waste. We reserve the right to refuse any load that would breach environmental law or safe transport requirements.

Where waste is collected, you agree to provide accurate description and classification information. You also agree that waste must not include prohibited substances or items unless we have expressly agreed to handle them and are legally able to do so. We may require evidence of origin, duty of care information, or other records to demonstrate lawful transfer and disposal. If we reasonably believe that the waste is incorrectly described, improperly mixed, or likely to breach regulation, we may stop the service and charge for time already spent.

Any waste removal service is subject to applicable environmental laws, carrier obligations, and local disposal rules. We may transfer waste only to authorised facilities or licensed partners where required. You must not ask us to dump, burn, abandon, or dispose of waste unlawfully. If a customer misdescribes waste or conceals restricted items, the customer will be responsible for any resulting fines, charges, losses, or regulatory action, except where caused by our own fault. We are entitled to reject any item that creates a health, safety, or compliance concern.

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, fire, flood, power failure, supply disruption, civil unrest, or government action. In such circumstances, we may suspend performance, reschedule the service, or, where necessary, terminate the affected booking without liability for any indirect loss. We will always seek a fair and practical solution where possible, but our obligations will be limited to what can reasonably be performed in the circumstances.

If you have a complaint, you should raise it promptly so that we can investigate and try to resolve the issue. Please provide relevant details, dates, supporting photographs, and any evidence that helps us understand what occurred. We will consider complaints in good faith and aim to respond within a reasonable time. Where a remedy is appropriate, it may include rectification, a partial refund, or another proportionate solution depending on the facts and the terms of the agreement.

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right or remedy.